Privacy Policy
Last updated: August 14, 2025
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or participate in our activities. We are committed to safeguarding your privacy in accordance with British Columbia’s Personal Information Protection Act (PIPA).
Information We Collect
To complete your booking or respond to your inquiries, we may collect the following information:
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Full name
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Email address
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Phone number
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Billing address
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Credit card or payment details (processed securely)
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Birthdate (for age verification on waivers)
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Emergency contact details (for certain activities)
We may also collect basic information through your browser or device when you visit our website (see Analytics & Cookies section below).
How We Use Your Information
We use your personal information to:
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Process and manage your bookings through our provider, Singenuity
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Communicate important details about your reservation, including confirmations, changes, cancellations, and receipts
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Send marketing emails via Mailchimp about news, deals, and promotions (you may unsubscribe at any time using the link at the bottom of each email)
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Send confirmation or update texts through Singenuity and Square
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Ensure participant safety (e.g., collecting waivers, birthdates, and emergency contacts when necessary)
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Complete emergency response forms in the event of an incident, which may include relevant medical information
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Improve our website and customer experience through usage analytics
Third-Party Services
We use the following trusted service providers:
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Singenuity – for online bookings and digital waivers. Your personal and payment information is securely processed through Singenuity’s platform. View Singenuity’s Privacy Policy: https://singenuity.com/legal-documents/terms-conditions
Square – for payment processing, both online and in person.
Mailchimp – for sending marketing emails to subscribers.
Wix – for hosting our website and collecting information submitted through forms.
Waivers and Personal Data
All guests must sign a legal release of liability waiver prior to participating in any activity. Guests who are 19 years and older sign their own waiver. Guests under the age of 19 must have a parent or legal guardian sign the waiver on their behalf.
When completing a waiver, we collect the following information from participants 19 years and older:
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Full name
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Email address
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Phone number
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Mailing address
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Birthdate
For participants under the age of 19, we only collect:
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Full name
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Birthdate
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In these cases, we also collect the parent or legal guardian’s:
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Full name
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Email address
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Phone number
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Mailing address
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Birthdate
This waiver data is stored securely and retained indefinitely for legal and safety purposes.
Analytics & Cookies
We use Google Analytics to better understand how visitors interact with our website. This includes information such as:
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Pages visited
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Time spent on the site
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Referring websites
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Device and browser details
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Approximate location
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IP addresses (which may be anonymized)
This data is collected via cookies and similar technologies. Google’s use of this information is governed by the Google Analytics Terms of Service and the Google Privacy Policy.
You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser settings or installing the Google Analytics Opt-out Browser Add-on.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse. Sensitive information, such as payment data, is processed securely through Singenuity, Square, and other trusted providers.
Your Rights
You have the right to:
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Access, update, or delete your personal information
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Withdraw your consent for marketing emails
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Request details on how your information is used and stored
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To make a request, please contact us:
Data Retention
We retain all personal and booking data indefinitely for business, legal, and safety purposes.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.​